Shipping policy

Thank you for shopping with JENNIFER TRADE LIMITED COMPANY. Specializing in the global sales and cross-border distribution of diverse luggage and bag products, our company adheres to rigorous order management and standardized logistics protection standards. We strive to ensure all luggage items are professionally packaged, fully protected during transit, and delivered to global customers with accurate logistics arrangement and intact product condition within a reasonable delivery cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team will conduct comprehensive quality inspection, accessory verification and customized shockproof packaging for all luggage products before dispatch to avoid scratches, deformation and component loss during transportation.
If we experience a high volume of orders during promotional campaigns, shopping peaks and statutory holidays, processing times may be extended. Customers will be notified via official email promptly if there are any significant delays in order preparation and shipment arrangement.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout according to the actual volume, weight and international shipping destination of your purchased luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier operational delays, complicated customs clearance procedures, severe weather conditions, logistical scheduling constraints, or regional holidays. The actual delivery progress shall be subject to real-time logistics updates.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive an official shipment confirmation email containing complete parcel tracking codes and logistics carrier information.
Tracking details typically become available within 24-48 hours after shipment due to the conventional data synchronization cycle of cross-border logistics platforms.

4. Incorrect Address Disclaimer

Please double-check and confirm the accuracy and completeness of your shipping address, postal code and valid contact information during order checkout.
JENNIFER TRADE LIMITED COMPANY is not responsible for parcel misdelivery, loss or return caused by incorrect or incomplete recipient information provided by customers. If a package is returned to our warehouse purely due to address errors submitted by customers, corresponding reshipping fees will be charged for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your package is confirmed lost in transit or the logistics tracking status remains stagnant for a long period, please contact our customer service team within 7 days of the expected delivery date to initiate a professional logistics investigation.
Damaged Items:
If your luggage products arrive with structural deformation, broken accessories, surface damage or torn packaging during transportation, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original packaging. We will verify the specific situation comprehensively and resolve the after-sales issue efficiently as soon as possible.

6. Luggage Care and Usage Notice

All luggage and bag products must be used, cleaned, stored and maintained in strict accordance with the exclusive care instructions attached to each product. JENNIFER TRADE LIMITED COMPANY is not responsible for product deformation, wear, damage or functional failure caused by improper daily use, wrong cleaning methods, private structural modification, overloaded storage and other human misuse of luggage products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may be levied according to the local tariff policies of the destination country. These additional charges are the sole responsibility of the customer and are not included in the product price or shipping cost.
We will provide complete standard customs declaration documents to assist smooth customs clearance, and we shall not be liable for cargo detention or delivery delays caused by local customs inspection and policy adjustments.

8. Logistics Exception Instruction

We strictly abide by international logistics transportation specifications to standardize the whole shipping process of luggage products. Our customer service team will actively follow up and handle all abnormal logistics issues to protect customers' legitimate rights and interests.

9. Contact Information

If you have any questions regarding this Shipping Policy, logistics progress, order delivery and after-sales matters, please contact us:
Company Name: JENNIFER TRADE LIMITED COMPANY
Phone number: + 2073410312
Email: service@canisclubhk.shop
Physical address: 11 E Branch Ln, Detroit Maine 04929, United States